Understand where users get value, where they stall and why they leave.
The SaaS answer often sits between the task where a user gets stuck and the moment the product finally clicks.Enumerate brings moderated and unmoderated tests, session replays, churn interviews, support tickets, in‑app feedback and sales or CS calls into one AI study view, so teams can see what drives activation, what blocks adoption and what puts renewal at risk.
I could see the dashboard, but I wasn’t sure what to do first.
Trial user · usability test
on GreenbookVerified reviews from research teams on GreenbookWhen the product is software, the insight is in the friction, and the silence before a cancel.
The step where a user stalls, the feature that never gets found, the value that lands too late. The signal that explains activation and churn lives in sessions and interviews no dashboard captures.
Research outruns analysis
Usability rounds and churn calls stack up faster than anyone can tag them.
The “why” behind the metric is missing
Activation or NPS moves, but the step or feature behind it stays hidden.
Sessions go unwatched
UserTesting clips, sales calls and support tickets pile up unread.
See an onboarding study come together.
Follow trial usability sessions and churned‑account interviews to see where users stall, when value becomes clear and what puts renewal at risk.
The product earns belief once users reach the activation moment, but manual setup and unclear early value lose accounts before they get there. Guided setup and a faster path to first value are the clearest changes to test.
“Once I hit the aha it all made sense.”Trial user · Usability test
“The manual setup would lose my team before value.”Former customer · Interview
Ask the study what matters
Explore what won, what got in the way, who experienced it differently and what should change next. Enumerate keeps every answer connected to the evidence behind it.
Mid‑market Activationn=18 usability + n=14 churn IDIsEvidence connectedFrom first task to product answer, in one platform.
Use AI probing to collect richer usability and feedback responses, bring in the sessions and customer conversations your team already has, and move from raw research inputs to stakeholder‑ready priorities. Enumerate supports coding, analysis, cuts, reports and reels while your team controls the interpretation.
Explore each step →Probe
Use AI follow‑ups when a user mentions confusion, missing value, manual work, an integration gap, a feature request or a reason to cancel.
- AI asks the useful next question
- Captures richer async responses
- Works across 40+ languages
- Links every answer to context
Give stakeholders the answer and the evidence.
Reports, reels and segment cuts, each tied back to the study.
AI-drafted reports grounded in source evidence and ready for your team’s review.
Short, shareable clips that bring the feedback to life.
Quick cuts by market, segment, study stage or any filter.
Every quote coded and tied back to the source, in 40+ languages.
One platform across the studies your team already runs.
Move between methods without losing the respondent, context, segment or evidence behind the answer.
Support tickets & in‑app feedback
Enumerate codes thousands of tickets, in‑app responses and NPS open‑ends for topic, sentiment and feature mentions, with your own custom codes applied. Every theme stays traceable to a verbatim and cuts automatically by plan tier, role and segment.
Explore the UX research use case- Topic & sentiment
- Feature requests
- Custom codes
- Automatic cuts
Support tickets & in‑app feedback
Enumerate codes thousands of tickets, in‑app responses and NPS open‑ends for topic, sentiment and feature mentions, with your own custom codes applied. Every theme stays traceable to a verbatim and cuts automatically by plan tier, role and segment.
Explore the UX research use case- Topic & sentiment
- Feature requests
- Custom codes
- Automatic cuts
Start with the decision you need to make.
See all research methods
See the platform in action
Turn user and account evidence into a clearer product decision.
Connect usability sessions, replays, support feedback and churn interviews to see where users stall and what puts renewal at risk.